Returns &
Exchanges
Last updated: September 9, 2026
14-Day Return Policy
We accept returns on eligible items within 14 days of delivery. Items must be unused, unopened, and in their original packaging.
Eligibility for Returns
- Request must be made within 14 days of the delivery date.
- Items must be unused, unopened, and in original, resalable condition with all seals intact.
- Proof of purchase (order number) is required.
Non-Returnable Items
For hygiene and safety reasons, the following cannot be returned or exchanged:
- Opened or used skincare products
- Gift cards
- Final sale / clearance items (marked at purchase)
Who Pays Return Shipping
The customer is responsible for return shipping costs unless the item arrived damaged or incorrect, in which case NIKO X covers the return shipping.
How to Start a Return
- Contact us at support@nikouxun.com within 14 days of delivery with your order number and reason for return.
- We will reply with return instructions and, if eligible, a return authorization.
- Ship the item to the return address below using a trackable shipping method.
- Once received and inspected, we will process your refund.
Refund Processing
Refunds are issued to the original payment method within 5–7 business days after we receive and approve the returned item. Shipping charges are non-refundable. Depending on your bank, it may take additional time for the refund to appear on your statement.
Exchanges
To exchange an item, please contact us at support@nikouxun.com. Exchanges are subject to availability and follow the same 14-day window.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, contact us within 7 days of delivery with photos. We will arrange a replacement or full refund at no cost to you.
Return Address
Return shipments should be sent to:
【待填：美国退货地址】